Refunds and Cancellation
Last updated 13 October 2026.
Cancelling
You can cancel your subscription at any time, yourself. Sign in, open your account and choose Manage or cancel subscription. That opens the customer portal of Link, LLC, our merchant of record, where you can cancel, update your payment method or see your orders. You can also manage orders at link.com. If the portal does not work for you, email support@fplwise.com and we will cancel it for you.
Cancelling stops future renewals. You keep access until the end of the period you have already paid for.
Refunds
- First payment: full refund within 14 days of your first payment, no questions asked.
- Annual and founding renewals: full refund within 14 days of the renewal date, even if you used the service in that time. Your access ends and the subscription is cancelled when the refund is made.
- Monthly renewals: not refundable, but you can cancel any time and keep access until the end of the period you have paid for.
- After a free or discounted period: the first payment at the full price gets the same 14-day full refund, whatever the plan.
Link, LLC, our merchant of record, may also issue refunds under its own policy.
To ask for a refund, email support@fplwise.com. You can also contact Link support about a payment or refund. Nothing on this page affects your rights under the consumer law where you live.
Founding offer
Founding members pay the founding price (£25 / €29 / $29 / C$45, in your currency). The price stays the same at each renewal for as long as the subscription continues without a break. If you cancel and let it lapse, a new subscription is at the price shown at that time.
Renewal reminders
About 7 days before an annual or founding subscription renews, we email you a reminder with the renewal date and a link to cancel. This is a service message about your subscription, not marketing, so it does not depend on any marketing choice you have made. You may also receive renewal and receipt emails from Link, LLC.
Payments and disputes
Payments are taken by Stripe (Managed Payments). Payments are processed and sold through Link, LLC, Stripe's merchant of record; your card statement will show LINK.COM*. If a refund or chargeback is made, your access is adjusted to match.
Questions: support@fplwise.com.